Pofii Ltd. Refund Policy

Your satisfaction is important to us. This Refund Policy outlines your rights and our responsibilities regarding refunds for the services ("Services") provided by Pofii Ltd.

30-Day No-Question Refund Policy

For standalone hosting services, we offer a 30-day, no-question refund policy. The 30-day period starts from the date of the first payment made for the refundable item. To request a refund within this period, please contact our support team.

Non-Refundable Services

• Domain Registrations: All fees for domain registration are non-refundable.
• Domain Transfers: All fees for domain transfers are non-refundable.
• Domain Renewals: All fees for domain renewals are non-refundable.
• Hosting Services Bundled with a Domain: If a hosting package includes a free or discounted domain, the hosting service is non-refundable.

Addendum: Refund Policy for Products Including Free Domain

This addendum applies to products or services that include a free domain registration as part of the purchase.

• Deduction of Domain Registration Cost: If a refund is requested for a product or service that included a free domain, the cost of the domain registration will be deducted from the refund amount. This deduction is necessary because domain registrations are non-refundable, as stated in our policy.
• Non-Refundable Hosting Services: If a hosting package was purchased with a bundled domain, the entire package is considered **non-refundable**.
• Domain Ownership Transfer: After the refund has been processed (excluding the domain fee), the ownership of the domain will remain with the customer. The customer retains full control and responsibility for the domain, including its renewal and management.
• Refund Period: The standard 30-day, no-question refund policy is applicable to **standalone hosting services only**. Refund requests must be made within 30 days from the date of the first payment for the product or service.
• Application of Other Exceptions: All other exception clauses in our standard Refund Policy, including the refusal of refunds in cases of abuse or policy violations, continue to apply.

How to Request a Refund

To request a refund, contact our support team through the support channels outlined in our Support Policy. You will be guided through the process, and the refund will be initiated once the request has been approved.

Refund Process

Once a refund is approved, it will be processed within 10 business days, and the funds will be returned via the original payment method.

Exceptions

We reserve the right to decline refund requests under the following circumstances:

• Abuse or violation of our Terms of Service, Fair Use Policy, or any other related policy.
• Multiple refund requests for the same or similar services within a short timeframe.
• Fraudulent transactions, including unauthorized payments and refund abuse.
• Any service that includes a domain registration, unless otherwise specified.

Chargebacks & Disputes

Customers are encouraged to contact our support team before filing a chargeback or dispute. Filing an unauthorized chargeback may result in **account suspension** or **service termination**. Pofii Ltd. reserves the right to challenge chargebacks with evidence of service delivery and policy agreement.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page and are effective immediately upon posting. For significant changes, we will notify customers via email or through their dashboard.